Contact Us | United Community Bank

Contact Us

Contact Us

Phone And Live Chat

Our experienced bankers are available to assist you Monday through Friday between the hours of 7:45am to 6:00pm by phone at 866.505.3736, or through our live chat service and on Saturdays between 8:30am and noon.

Our phone menu offers tools and resources for services like debit card activation and Apple Pay or Samsung activation outside of our normal banking hours. Also, we will offer 24/7 assistance with our UCB VISA® Debit Cards for Personal & Business Cardholders.


Email Options


At United Community Bank, we are committed to providing a quick response to our customers. If you have a question, idea, problem or comment about our services or products, please don’t hesitate to let us know.

For general questions that don’t include any sensitive personal or account information, feel free to contact us at customerservice@ucbanking.com; Please do not include sensitive personal or account information in your communication.

At United Community Bank, we take the privacy and security of our customers’ communications very seriously, which is why we offer secure two-way email communication via our secure messaging portal. This portal will allow you to send us sensitive private information and allows us to send you information critical to managing your account or loan.

Secure Portal

Mailing Address

United Community Bank
PO Box 248 Raceland, LA
70394-0248

Traveling or Purchasing Outside of the United States

Please notify your local branch or call us at 866.505.3736 so that you can conveniently and securely use your UCB VISA® Debit Card while traveling or making purchases abroad. Notify us anytime, 24 hours a day.

Routing Transit Number & Wire

Instructions If you are receiving a wire, typically the sender will need wiring instructions—you can provide the information below.

Beneficiary
United Community Bank
PO Box 248 Raceland, LA
70394-0248
ABA/Routing : 065401107

Remote Support

When troubleshooting Online Banking problems with one of our bankers, you may be asked to utilize our Remote Support feature so that we can help better support your issue. Only use Remote Support if directed by us.

Remote Support

Equal Opportunity For All

In accordance with federal laws and U.S. Department of Treasury policy, this organization is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability.

To file a complaint of discrimination, write to:

US Department of the Treasury, Director, Office of Civil Rights and Equal Employment Opportunity
1500 Pennsylvania Ave, N.W.,
Washington, DC 20220

Call (202) 622-1160 or email to: crcomplaints@treasury.gov

De acuerdo a lo establecido por las !eyes federales y las polfticas del Departamento del Tesoro esta organizaci6n no puede discriminar por causa de raza, color, origen nacional, sexo, edad, o porque una persona tiene impedimentos.

Para presentar una queja sobre discriminaci6n, escriba a:

US Department of the Treasury, Director, Office of Civil Rights and Equal Employment Opportunity
1500 Pennsylvania Ave, N.W.,
Washington, DC 20220

Llame al (202) 622-1160 o envìe un correo electrònico a: crcompliants@treasury.gov