Transport Layer Security 1.2 | United Community Bank
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Transport Layer Security 1.2

Enhanced Security Notification

On April 9th, 2018, we will be disabling the Transport Layer Security (TLS) protocol 1.0 and 1.1 on our web applications. In short, please update your Operating System and/or Internet Browser to its latest version to access applications such as Online Banking and our Mobile App.

Transport Layer Security (TLS) is a protocol that ensures that a connection to a remote endpoint is securely encrypted in order to provide privacy and data integrity. TLS is a key component to the security of our web applications. TLS 1.2 is the most current version and is considered to be the most secure. TLS 1.0 and 1.1 are earlier, now less secure versions. This change will affect our web applications such as Retail and Business Online Banking.

What you need to do to prepare

To prepare for this change, you will need to ensure that you are using operationing systems and browsers that support TLS 1.2. Below is compatibility information and instructions to update. Please contact the bank if you have any questions.

Compatible Browsers

  • Microsoft Edge
  • Microsoft Internet Explorer Desktop 11 (including mobile version)
  • Microsoft Internet Explorer Desktop 9 & 10 (but not enabled by default. See instructions below to enable)
  • Firefox 27 or Higher
  • Google Chrome 38 or Higher
  • Safari Version 5 or Higher

Compatible Operating Systems

  • Microsoft Windows Server 2008 R2 and Higher
  • Microsoft Windows 7, 8, 8.1, and 10
  • Apple Operating Systems with Safari Version 5 or Higher

How to Enable TLS on your compatible browser

Below are instructions to assist you in updating your settings to prepare.

Microsoft Internet Explorer
  • Open Internet Explorer
  • From the menu bar, click Tools > Internet Options > Advanced tab
  • Scroll down to the Security section and tick the checkboxes Use TLS 1.1 and Use TLS 1.2
  • Click OK
  • Close your browser and restart Internet Explorer.
Google Chrome
  • Open Google Chrome
  • Click Alt F and select Settings
  • Scroll down and select Advanced
  • Scroll down to the System section and click on Open proxy settings
  • Select the Advanced tab
  • Scroll down to the Security section and tick the checkboxes Use TLS 1.1 and Use TLS 1.2
  • Click OK
  • Close your browser and restart Google Chrome
Mozilla Firefox
  • Open Firefox
  • In the address bar, type about:config and press Enter
  • In the Search field, enter tls. Find and double-click the entry for security.tls.version.min
  • Set the integer value to 3 to force protocol of TLS 1.3
  • Click OK
  • Close your browser and restart Mozilla Firefox

Mobile Users

Mobile App users who are on older OS versions that do not support TLS v1.2 will need to upgrade their mobile OS version to be able to connect. Android Users should be on KitKat (Level 20) or above and Apple Users should be at iOS 8 or above.

For additional questions are problems, we are here to help. Email or call at 866.505.3736.

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