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Customer Warning

Warning about Hoax Emails

Recently there have been incidences of hoax e-mails fraudulently using the United Community Bank brand information and we are warning customers to be aware.

These emails use the UCB logo to notify customers about transferring funds, etc. and contain links to a fake UCB website. By clicking on the link the customer is taken to a website that appears identical to the genuine UCB website. Customers are required to enter their information, including their address and credit card number, in an attempt to fraudulently obtain the customer's personal information.

At this stage, there have been no definite reports of UCB customers falling victim to this hoax. If you receive a suspicious e-mail, we ask that you proceed with caution and not access the link or enter your online banking ID and password, Debit Card PIN, deposit account number, or credit card number.

PHISHING AND SPOOFING
As part of our commitment to keeping your account and personal information safe and secure, we've assembled some useful tips for spotting fraudulent email.

  • Request for personal information. UCB emails will never ask you to reply in an e-mail with any personal information such as your Social Security Number, ATM or PIN.
  • Urgent Appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via e-mail.
  • Messages about system and security updates. We will never claim the need to confirm important information via e-mail due to system upgrades.
  • Offers that sound too good to be true. We will never ask you to fill out a customer service survey in exchange for money and then ask you to provide your account numbers.
  • Obvious typos and other errors. These are often the mark of fraudulent e-mails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

If you receive a suspicious email that uses United Community Bank's name, forward it to us immediately at customerservice@ucbanking.com or contact us at 866.505.3736.